Substitution Policy

Your satisfaction is our utmost priority. For local deliveries across Milton and the GTA, Chengdu Liwen Guinan Trading Co., Ltd. maintains a massive selection of floral varieties, greenery, and floral containers. We will always do our very best to deliver a floral gift that matches as closely as possible the design displayed online. With over 50+ years of successful business, you can rest assured that the delivered flowers will be of the highest freshness and beauty. 

Please note that from time to time seasonal and regional conditions may affect the supply of flowers and greens available for sale on our website. Specific varieties or colours may not always be available or may be available but fail to meet our high-quality standards. In some cases, substitutions may be necessary to fulfill your floral and container requirements. In addition, care and attention are given to your order to ensure that it is as requested. 

  • Substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. Occasionally, substitutions may be necessary to create your bouquet due to the availability of certain flowers. Care is taken to maintain the style, theme and colour scheme of the arrangement, using flowers of equal value.
  • For green/blooming plants; similar type may be substituted of equal value or greater. Additionally, the substitution of containers/dishes/keepsake items may be necessary-similar style may be used. In single-flower arrangements, such as an all rose bouquet, or orchids, we will make every attempt to match the flower type but may substitute with another colour.
  • Latex balloons & highly scented flowers are not welcome in some hospitals.  Substitution may be necessary due to hospital policy. The substitutions will ensure your order is delivered in a timely manner. Thank you for your understanding.